Are you ready to become a key part of Nestlé’s dynamic team in Dubai? As a global leader in nutrition, health, and wellness, Nestlé offers a rewarding career that values your unique skills and contributions. In the role of Customer Service Representative, you’ll be the face of Nestlé, ensuring exceptional customer experiences and upholding a commitment to excellence.
Responsibilities:
- Handle customer inquiries and concerns through various communication channels, providing prompt and accurate information.
- Efficiently process orders, returns, and exchanges to ensure customer satisfaction.
- Collaborate with cross-functional teams to resolve complex customer issues and escalations.
- Stay up-to-date with Nestlé products, promotions, and policies.
- Contribute to continuous improvement initiatives to enhance customer service processes.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software and Microsoft Office applications.
Skills:
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational and time-management skills.
- Adaptability and willingness to learn.
- Team player with a positive attitude.
Experience:
- 2+ years of experience in customer service or a relevant field.
- Experience using CRM systems is a plus.
Job Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness programs.
- Opportunities for career growth and development.
- Employee discounts on Nestlé products.
- Work-life balance initiatives.
How to Apply:
To apply for the Customer Service Representative position in Dubai, visit the Nestlé Careers portal and submit your application online. Ensure your resume and cover letter highlight your relevant experience and skills.
At Nestlé, the commitment is to create a diverse and inclusive workplace that reflects the communities served. Nestlé embraces the unique perspectives and talents of its employees, fostering an environment where everyone can thrive. Join Nestlé on a journey to make a positive impact on people’s lives through nutritious and delicious products.