The Best Car Insurance Companies of 2022

Not all car insurance companies are created equal. We surveyed more than 10,000 drivers to learn more about their car insurance experience, focusing on key areas like customer service, claims handling, and customer loyalty. Using that data, we rated the best car insurance companies of 2022 to help you find the best one.

The Best Car Insurance Companies of 2022

What Is the Best Car Insurance Company?

According to our 2022 data, the best car insurance company is USAA, but its insurance products are only available to members of the military community. If that doesn’t apply to you, the next best option is State Farm, which holds the No. 2 spot in our analysis.

To determine the best car insurance companies, we analyzed rates data as well as feedback from policyholders, with specific attention to customer service, claims handling, customer loyalty, and policy renewal. We also asked survey participants how likely they were to recommend their existing insurer to a driver shopping for a new policy. Cameras

If you’re looking for auto insurance, this list can help you compare insurers based on the factors that matter most to you. Though USAA and State Farm lead the pack, you may find a better fit with one of the other eight companies in our rating. As such, it’s a good idea to compare several insurers and their rates before you purchase or renew your policy.

Top Rated Car Insurance Companies

1. USAA

USAA is the best insurance company in our ratings. According to our 2022 survey, USAA customers report the highest level of customer satisfaction and are most likely to renew their policies and recommend USAA to other drivers. USAA also has the lowest rates in our study, beating the national average by 35%.

USAA insurance products, including auto, homeowners, and renters policies, are only available to members of the military community. As such, not all drivers will be eligible for coverage through this insurer.

2. State Farm

State Farm is No. 2 in our rating and has above-average scores in each of our sub ratings including Claims Handling and Customer Loyalty. It also did well in our Cheapest Car Insurance Companies of 2022 rating. Its average premiums for drivers with less than pristine driving records were the lowest in our rating for those unable to get a policy from USAA.

3. Farmers

Farmers ties for No. 1 in our ratings for Claims Handling and for No. 2 in Customer Service. It also ties for No. 2 in Customer Loyalty. Where Farmers didn’t perform as well as in Most Likely to Renewed where its score of 4.0 is below the category average of 4.2.

4. Nationwide

Nationwide moved up two spots since our 2021 analysis, tying for the No. 3 spot. Nationwide has the second-highest scores in our Customer Loyalty and Most Likely to be Recommended sub ratings and above-average scores in each of the other subtracting categories. Nationwide also has below-average rates for some drivers, especially those with a good driving record or poor credit.

5. Geico

Geico took the No. 3 rating last year and narrowly ties for that same spot in our 2022 analysis. Its position in this year’s rating is likely a product of its higher-than-average customer service score. Geico has average scores in other key categories, including Customer Loyalty and Most Likely to be Renewed. Its claims handling scores dip slightly below average, but Geico’s rates, which are the second-lowest in our study, may make it a great option for drivers looking for affordable coverage.

6. Allstate

Allstate climbed three spots this year, moving from No. 9 to No. 6. It has slightly below-average scores for most of our sub-ratings, but that didn’t stop it from taking the No. 4 spot in our Most Likely-to-be Recommended subrating category. Compared to other insurers in our analysis, Allstate’s rates are some of the highest, but some drivers, like those with a speeding violation, may find Allstate’s rates to be somewhat competitive.

7. Travelers

Travelers also had some upward movement this year, moving up two spots and tying for the No. 6 position. Travelers’ customer service score is lower than seven other insurers in our analysis, but it takes the No. 1 spot in our Claims Handling subrating category and the No. 3 spot in the Most Likely to Be Renewed category. Travelers also receive an above-average score for policy renewal and offer premiums that are typically lower than the national average. More

8. Progressive

Progressive takes the No. 8 spot in our analysis. Overall, customers are generally satisfied with the ease of opening a policy, but Progressive places last in our Best for Customer Loyalty category and have below-average scores in every other subtracting in our survey. Progressive customers also report being less likely to renew their policy or recommend the insurer to other drivers. However, persons with a DUI may be able to unlock savings with Progressive. Its rates for those drivers are among the lowest in our study.

9. AAA

AAA is new to our Best Car Insurance Companies rating, and it ties with Progressive for the No. 8 spot. Its scores are below average in each category we analyzed. It does, however, take the No. 6 spot in our Most Likely to be Renewed subtracting, beating Allstate, Farmers, Progressive, and American Family. AAA also has the highest average premiums in our study, but drivers considering AAA should get a quote to determine if their individual rate is more competitive.

10. American Family 

American Family dropped four spots this year and ranks No. 10 in our analysis. Its scores are the lowest in most subrating categories, though American Family has a slightly higher score than Progressive in our Best for Customer Loyalty category. Despite low scores, American Family does offer competitive rates for some drivers, especially teen drivers, drivers with poor credit, and drivers with an accident or DUI on their record.

What Is the Best Car Insurance Company?

According to our data and customer survey results, USAA is the best overall car insurance company. However, USAA insurance products are only available to active and veteran military members and their families. State Farm ranks No. 2 in our survey, making it the best car insurance company for drivers who aren’t eligible for USAA membership.

Even though USAA and State Farm top the ratings, it’s a good idea to consider and compare multiple insurers that made our Best Car Insurance Companies of 2022 ratings. Doing so can help you find coverage that suits your needs.

USAA also swept all five of our sub rankings based on customer feedback. However, not all policyholders will meet USAA’s membership requirements. For that reason, we’ve identified the runner-up in each category so that all consumers can learn about the best option in each of these areas.

If rates play a primary role in your decision, it’s also important to get and compare car insurance quotes. Though our study includes average rates data, your personal car insurance rate will depend on your age, location, driving record, credit score, and the preferred type and amount of coverage, among other things. A quote can help you accurately estimate costs and determine which insurers offer the best deal.

Best for Customer Service: USAA and State Farm

USAA and State Farm rank No. 1 and No. 2, respectively. Sixty-five percent of USAA customers who haven’t filed a claim say they are extremely satisfied with their customer service experience. That number dips only slightly among those who have filed a claim, with nearly 64% of USAA customers reporting that they are extremely satisfied with the insurer’s customer service.

If you’re not eligible for USAA coverage, you may want to consider State Farm. Nearly 60% of State Farm customers who haven’t filed a claim report being extremely satisfied with their customer service experience. Like USAA, State Farm’s customer satisfaction scores are slightly lower among customers who have filed a claim. Fifty-six percent of survey respondents report being completely satisfied with their customer service experience.

Farmers, Nationwide, and Geico also received above-average scores for customer service.

Best for Claims Handling: Travelers

Claims handling is an important aspect of any insurance policy, and Travelers takes the No. 1 spot in this category. It scores a 4.3 out of 5 and is the only insurer to unseat USAA, which leads the pack in every other subtracting category we analyzed. Nearly 62% of Travelers customers report being completely satisfied with the ease of filing a claim, and 65% of them express complete satisfaction with their claims resolution.

Farmers, Nationwide, and State Farm also received above-average claims handling scores.

Most Likely to be Recommended: USAA and Nationwide

With low rates and strong scores across all categories we reviewed, it’s no surprise that USAA customers are most likely to recommend their insurer to other drivers shopping for coverage.

Fifty-three percent of USAA customers who have not filed a claim say they are very likely to recommend USAA car insurance, with an additional 18% saying they are likely to recommend the insurer. After filing a claim, USAA customers are even more likely to recommend their insurer. Sixty-one percent of those we surveyed say they are very likely to recommend the insurer, and an additional 8% say they are likely to recommend it.

If USAA membership isn’t available to you, consider Nationwide. Thirty-one percent of customers who have not filed a claim say they would recommend Nationwide to other drivers, with another 41% saying they are likely to do so. Nationwide’s scores improve among customers who have filed a claim. Forty-two of them say they are very likely to recommend their insurer, with 32% saying they are likely to do so.

Other insurers who performed well in this category include State Farm and Allstate.

Most Likely to be Renewed: USAA and State Farm

A policyholder’s willingness to renew their policy can say a lot about their experience with an insurer. USAA has the highest customer loyalty score, beating State Farm by less than one point.

On average, 78% of USAA customers who haven’t filed a claim say they are likely or very likely to renew their policy. Nearly 70% of survey respondents who have filed a claim say they would recommend USAA to other drivers.

As indicated above, access to USAA insurance products is limited. If you don’t qualify for membership, you may want to consider State Farm, which claims the No. 2 spot in our Most Likely to be Renewed subtracting.

According to our survey, 76% of State Farm customers who have not filed a claim say they are likely or very likely to stay with their current insurer when it’s time to renew their policy. That number drops to 69% among respondents who have filed a claim.

Best for Customer Loyalty: USAA and Nationwide

Customer loyalty is a reflection of a policyholder’s willingness to recommend their insurer and renew their policy. With a strong renewal and recommendation score, it’s no surprise that USAA takes first place in this subtracting as well. If you’re not eligible for USAA, consider Nationwide. It places second in our Most Likely to be Recommended category and receives above-average scores in our Most Likely to be Renewed category.

State Farm, Travelers, and Farmers also join the ranks of companies with above-average customer loyalty scores.

How Much Does Car Insurance Cost? 

The average cost of car insurance is $1,539, according to our most recent study. However, your premium may be higher or lower, depending on multiple variables, including:

  • Age
  • Driver record
  • Location
  • Type and amount of coverage
  • Credit score
  • Available car insurance discounts

Car insurance quotes are the easiest way to find out how much you may pay. You can get car insurance quotes online or by talking to an agent via email, over the phone, or in person.

How Much Car Insurance Do I Need? 

The amount of insurance you need depends on several factors. One of the most important indicators of how much coverage you may need is state requirements. Most states have laws that require drivers to carry a minimum amount of liability coverage. Some states also require drivers to carry other types of insurance, such as uninsured motorist coverage or personal injury protection (PIP).

The next thing to consider is any lender or lessor requirements. If you make monthly payments on your vehicle, your loan or lease agreement specifies how much coverage you need to carry. Refer to your lender, lessor, or financing agreement.

For more tips on getting the right amount of car insurance, read the “How Much Car Insurance Do I Need?” guide.